Refund Policy

Refund Policy for Ice Kold City Entertainment LLC

 

Last updated: December 2025

 

Thank you for choosing Ice Kold City Entertainment LLC (“Ice Kold City,” “we,” “our,” or “us”). We strive to provide exceptional service across both our Entertainment. This Refund Policy explains when refunds may be issued and under what conditions.

 

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1. General Policy

All sales, bookings, and deposits made through our website, social media, or direct communication are subject to this Refund Policy. By booking with Ice Kold City, you acknowledge and agree to these terms.

 

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2. Entertainment Services (DJ & Event Bookings)

 

Deposits

- All deposits for DJ and entertainment services are non‑refundable, regardless of reason.

- Deposits secure your event date and time and cannot be transferred to another date unless approved by Ice Kold City.

 

Cancellations by Client

- Cancellations made 7 days or more before the event:  

  No refund of deposit. Any additional payments may be refunded at our discretion.

- Cancellations made less than 7 days before the event:  

  Client may be responsible for up to the full remaining balance.

 

Cancellations by Ice Kold City

If we must cancel due to emergency, illness, or circumstances beyond our control:

- You will receive a full refund of all payments made, including deposits.  

- We may also offer to reschedule or provide a replacement DJ when possible.

 

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3. Non‑Refundable Items

The following are non‑refundable:

- Deposits for entertainment services  

- Travel fees  

- Add‑on services already performed  

- Last‑minute booking fees  

- Customized or special‑request services  

 

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5. Weather, Emergencies & Unforeseen Events

If weather or emergencies impact your event:

- We will work with you to reschedule when possible  

- Refunds are not guaranteed but may be considered depending on the situation  

 

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6. How to Request a Refund

To request a refund or report an issue, contact us at:

 

Email: bookservices@icekoldcityent.com  

Subject Line: Refund Request  

 

Please include:

- Your name  

- Service type  

- Date of service  

- Reason for refund request  

 

We aim to respond within a reasonable timeframe.

 

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7. Policy Updates

Ice Kold City may update this Refund Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.